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We work to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web.

We built this website to meet WCAG 2.1 AA requirements. That means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website aren’t fully accessible:

  • an embedded YouTube video without bespoke captions (although YouTube's auto-generated captions are available)
  • some PDFs need work to be made completely accessible.

Email if you need a document in a different format.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.


Non-accessible content

Third party platforms

We sometimes link to content which is hosted on third party platforms. This includes:

  • content we create for social media, such as Facebook or Twitter
  • videos hosted on YouTube
  • PDFs or documents hosted on other websites.

We're responsible for ensuring the content we create meets accessibility requirements. However, we're not responsible for the accessibility of the platform itself, or content which has been created by a third party.

For example, when we add video to one of our YouTube channels, we're responsible for the video content but not for the accessibility of the video player itself.

What we're doing to make this website accessible

We work with services and suppliers to meet and maintain WCAG 2.1 AA accessibility standards. 

We have a large web presence, and limited resources, so we prioritise activity to fix the most well-used sections.



We use both automated and manual testing (in conjunction with the Digital Accessibility Centre) to identify and assess problems.

We do manual testing with real users with disabilities, some of whom use assistive technology such as screen readers.

We test a range of key web components (for example, our opening hours tool, filter tool, accordions and events booking system).


Keeping things accessible

We re-test the website to ensure it remains fully accessible throughout future developments. We continue to engage with our user testing panel and our internal accessibility panel to ensure our website continues to be accessible for all.



Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (for example, Windows), your browser (such as Internet Explorer) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.


Screen readers

A screen reader is a program which reads out the information displayed on your computer to you. Screen readers can be useful to enable blind and partially-sighted people to browse the internet and carry out other tasks using their device.

There are a variety of screen readers available. Assistive technology: definition and safe use.


Plain English

We try to write in plain English and avoid jargon. If you don’t understand something, let us know at


Alternative formats

Email if you need information in a different format such as Braille, large print or easy read.


Skip links

This website uses skip links, allowing keyboard users to skip to the menu and access content faster.



We carry out formal accessibility audits of the website every year using WCAG 2.1 AA standards which guide our long term audit and improvement plans.


Preparation of this accessibility statement

This statement was prepared on 19 October 2022.

The web page templates and components used to build this website were last tested on 8 July 2020. The test was carried out by the Digital Accessibility Centre (DAC).

The DAC tested on a sample of our webpages, ensuring that the sample included examples of every component we use.


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Page was last updated on: 01/11/2022 12:32:47